Frequently Asked Questions
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SHIPPING & RETURN
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ORDER RELATED
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ABOUT THE BRAND
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OFFER & PAYMENT
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PRODUCT & SERVICE
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ACCOUNT & NEWSLETTER
For any order over 50€, take advantage of free shipping for European Union, from 150€ for Europe and from 300€ for the rest of the world.
In order to track your order, a tracking number will be sent to you by email once your package has been shipped. If you placed your order using a customer account, the tracking of your package will be available in your customer account, under "My Orders".
It is not possible to make an appointment in a store via our website. You can find out where your nearest sales outlet is by using our online Store Locator.
For US and Canade shipping, please visite our website us.hermetica.com.
And from this website, we can ship to the following countries:
Italy, Hungary, Andorra, Bulgaria, Croatia, Greece, Vatican City, Ireland, Liechtenstein, Norway, Romania, San Marino, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei, Burundi, Cambodia, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Comoros, Cook Islands, Costa Rica, Curaçao, Cyprus, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Iceland, India, Indonesia, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Lesotho, Madagascar, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, North Macedonia, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Cameroon, Rwanda, St. Barthélemy, St. Lucia, St. Martin, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, South Africa (8 of 9 provinces), South Korea, South Sudan, Sri Lanka, St. Vincent & Grenadines, Suriname, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, British Virgin Islands, Zambia, Caribbean Netherlands, Isle of Man, St. Helena, St. Kitts & Nevis, St. Pierre & Miquelon, Burkina Faso, Lebanon, Myanmar (Burma), Ukraine, Germany, Luxembourg, Netherlands, Austria, Portugal, Spain (47 of 52 provinces), Czechia, Slovakia, Slovenia, Finland, Latvia, Poland, Sweden, Denmark, Estonia, Lithuania, France, Monaco, Belgium, Switzerland, United Kingdom.
The available delivery methods will be offered to you upon validation of your order. We work with Colissimo, Fedex and DHL depending on the country of delivery.
The delivery time depends on the delivery method chosen during the validation of your order. The average delivery time will be indicated when placing your order.
If you would like to modify or complete the delivery address for your order (i.e. zip code, street number, typo or additional information), we invite you to contact our Customer Care as soon as possible. Once your order has been confirmed, we cannot guarantee that it can be modified. However, we will do our best to accomodate your request.
When ordering online, you can enter a different address for delivery and billing.
If you cannot be present for the delivery of your order, we invite you to contact the carrier of your order (DHL, FEDEX and Colissimo) by indicating your tracking number.
You have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund for the product(s) ordered that were not satisfactory for you. Any product that is opened, damaged, used, bears marks, has been modified or is not returned in its original packaging is not subject to the right of withdrawal. Please note that personalized products can not be exchanged or refunded.
You have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund for the product(s) ordered that do not give you satisfaction.
Refund is made using the same payment method as the order, within a maximum period of thirty (30) days after exercising the right of withdrawal, subject to the compliance conditions mentioned above.
We will reimburse you for the full amount paid, including shipping costs. However, the return shipping fees are at your charge.
We will reimburse you for the full amount paid, including shipping costs. However, the return shipping fees are at your charge.
It is not possible to return a product purchased online in our store. You have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund. To exercise this right, you must contact our client service: contact @ hermetica.com
For safety and legal reasons, we will refund the money to the payment method used to make the purchase.
For security reasons, we will refund the money to the same payment method used to make the purchase. You can contact our Customer Service to obtain an exchange of your gift if the 14-day withdrawal period is still pending. Please note that personalized products are neither exchangeable nor refundable.
Email us at: contact @ hermetica.com!
Questions, feedback or comments? We are more than happy to help, so please send us a mail! We may be busy preparing orders, but will get back to you as soon as possible. Please allow 24-48 hours during business days (Monday-Friday) for a response regarding questions about your order. For all other questions, we will get back to you as soon as possible.
If you wish to cancel or modify your order, please contact our Customer Service as soon as possible. Once an order has been submitted, we cannot guarantee that it can be cancelled or modified. However, we will do our best to accomodate your request.
If you would like to modify or complete the delivery address for your order (i.e. zip code, street number, typo or additional information), we invite you to contact our Customer Care as soon as possible. Once your order has been confirmed, we cannot guarantee that it can be modified. However, we will do our best to accomodate your request.
Once your order has been confirmed, an order confirmation email will be sent to the email address you provided. If you have not received this email, check your spams. Please contact Customer Care if needed.
We sincerely apologize for this inconvenience. We invite you to contact our Customer Care by email at the following address upon receipt of your package: contact @ hermetica.com
We sincerely apologize for this inconvenience. We invite you to contact our Customer Care by email at the following address as soon as possible: contact @ hermetica.com
We invite you to browse through our website catalog, select a category from the menu or click on our selection highlighted on the home page. Once you have selected your item, choose the size of your bottle, if applicable, and add it to your shopping cart by clicking on "Add to Cart". You can continue shopping by clicking on "Continue Shopping" or access your cart by clicking on "View Cart". Once in your cart, we invite you to select your samples and gifts if applicable. You can then proceed to the next step by clicking on "Finalize my order". We advise you to create an account on our site in order to have access to exclusive advantages.
At Hermetica Paris we love to break the rules, especially the one that states it is impossible to find the perfect perfume online. Challenge your five senses, prepare for the unexpected and answer the find your fragrant quiz to discover the perfect scented gift!
Each order is packaged in a branded, colored, and luxurios gift box (samples set and samples orders are not eligible). However, personalized messages are not yet available on our website.
When your order is validated and handed over to our carrier, you will receive an email with the tracking number of your order.
You can also find this tracking number in your customer account.
If you can't find the tracking number, please contact our customer service: contact @ hermetica.com
If you would like to obtain a copy of your invoice, please contact our Customer Care, with your order number: contact @ hermetica.com
You will find on our site the products currently available online. Some items may be temporarily out of stock. If you cannot find the product you are looking for, please contact our Customer Service.
Thank you very much for your interest in Hermetica Paris. If you would like to apply to become one of our affiliates, please send an email to our customer service: contact @ hermetica.com
If you wish to have an epistolary relationship with Hermetica Paris, please write to the following address :
MEMO International SA
Hermetica Paris
12 rue du Lac,
1207 Geneva,
Switzerland
Email us at: contact @ hermetica.com!
Questions, feedback or comments? We are more than happy to help, so please send us a mail! We may be busy preparing orders, but will get back to you as soon as possible. Please allow 24-48 hours during business days (Monday-Friday) for a response regarding questions about your order. For all other questions, we will get back to you as soon as possible.
If you wish to send us a spontaneous application, we invite you to send us your resume accompanied by a cover letter at workingwithus @ memo-i.com
All the Hermetica Paris point of sales are listed in the following link : https://hermetica.com/pages/store-locator-hermetica-paris
Please note that we also ship our fragrances worldwide.
If you are interested in distributing and/or retailing Hermetica Paris products, please send an email to: contact @ hermetica.com. Our sales team will review your application. Hermetica Paris has a very selective distribution policy with many criteria to meet. Please note that only high-end department stores, specialized perfumeries and outlets with selected brands can qualify to become an authorized point of sale.
Fragrance and skin are close friends. Wearing a perfume starts with a nice gesture addressed to your body. Like a personal dance, that makes you feel good thanks to the magic of scent. Even more with Hermetica and its unique alcohol-free formula, offering fragrances softer for the skin, body friendly, that give a feeling of purity, energy and freedom. Considering its special formula, Hermetica perfumes have this property to be more hydrating than others, and apply on the skin, they merge with it, follow its curves, dance with it. That is how we imagine Hermetica. Like an olfactive dance that allows you to feel better. That gives this feeling of freedom so pleasant and satisfying to your body.
Hermetica was launched in 2018 thanks to the desire and conviction of Clara and John Molloy, willing to initiate a new way to experience and make perfumes. As close as possible to the skin, like an olfactive dance, combining the best of nature and science with a break through formula present in each composition. Fragrances able to perfume and hydrate at the same time, both long-lasting, clean and alcohol-free, like a true gesture of beauty aware of the environment.
We are sorry to hear about this inconvenience. Most of the time the code doesn't work because you didn't follow the instructions.
If the code allows you to receive a free product, have you thought about adding the product to your cart so that it becomes free? Moreover, most of the codes have a minimum purchasing amount to be valid.
If the problem persists, please contact our customer service: contact @ hermetica.com
Our codes are not cumulative, you can only use one code per order. If you have several codes, choose the one you prefer.
The redeem voucher is sent to you by email after the validation of your order, around 2-3 days after the payment of this one. Remember to check your spam folder. If you do not receive your personal voucher code, please contact our Customer Service.
The voucher received after ordering a discovery set is valid during 1 year from the date of receipt.
We're sorry you didn't receive your redeem voucher code from your last order. This code is usually sent by email shortly after your order is shipped. However, this email is sometimes automatically placed in your spam folder, so please check it. If you cannot find this email, please contact our Customer Service: contact @ hermetica.com
To use your voucher code, simply enter it in the space provided in the summary of your order during checkout, then validate.
You can pay on our website with Credit Card, Visa, Master Card, Apple Pay and/or with a Paypal account. All payments methods are secured. Cards issued by banks outside France must be international cards. When paying by credit card, you will need to fill in the following information: card type / card number / expiration date / cryptogram number.
Check payments are not accepted.
We take the security of our customers' bank details very seriously. All payments on our site are fully secured and protected.
The order is shipped after the payment method has been verified and the credit card authorization has been received. The order is paid in one time. In case of any product unavailability, our Customer Service will inform you and offer you the possibility to maintain or cancel your order.
In case of payment refusal, your order will be automatically cancelled. We invite you to verify the payment information provided. You can also contact your banking institution to find out why your card is not working.
We only accept one payment method per order. If you wish to use several payment methods, we invite you to place several orders.
Custom taxes may be applied by our carriers during the receipt of your package. Please note that these potential extra charges are not include in your order.
You can pay your order in the currency of the site. We do not accept payment in any other currency. If you have any fees applied by your bank, they will be charged to you.
For reasons of aesthetics and environmental improvement, we have decided to develop a new packaging. Since we are in the middle of a transition, you may receive the previous version of this one.
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Hermetica Paris continues its commitment to the environment with its new cylindrical, recyclable, 100% plastic-free paper case. Now adorned with the motif associated with each fragrance, it reveals a softer, more tender celadon green bottle that is reusable and produced from locally sourced sand to reduce its carbon footprint. One more step for the protection of the environment that completes the Hermetica Paris choreography and the dance of the fragrance on the skin. Hermetica’s rich imagery is a collection of collages drawn from different sources woven together to reflect the brand: a dance of patterns, with the presence of ingredients, skin, inspiring colors, and forms, that all together define a visual choreography expressing the movement of each fragrance. The old golden packaging may still be in stock for some of our references. We cannot guarantee a perfume delivery with the new pack. However, we can guarantee you’ll fall head to toes for your scent!
Hermetica Paris products are manufactured and tested to avoid the risk of allergy.
All the ingredient lists of our fragrances are physically available on the bottom of the box and on the sample cards. The ingredient lists are also available directly on our website, on all our product pages.
Hermetica Paris products are subjected to numerous and rigorous tolerance tests at all stages of development and meet the most stringent international standards, in order to eliminate any substance with allergenic or irritant properties. However, in the case of discomfort or intolerance, we invite you to contact our Customer Service.
The amount paid for the samples is a processing fee, as mentioned on the product page. A processing fee of 8.50€ is charged for all orders under 50€.
We are unable to authenticate your Hermetica Paris perfume based on the batch number or photos of the perfume. However, if you provide the name and place of purchase (or the name of the website), we can confirm whether the store is an authorized retailer of our fragrances, the confirmation of which guarantees an authentic fragrance purchase.
We are unable to authenticate your Hermetica Paris perfume based on the batch number or photos of the perfume. However, if you provide the name and place of purchase (or the name of the website), we can confirm whether the store is an authorized retailer of our fragrances, the confirmation of which guarantees an authentic fragrance purchase.
The shelf life after opening of our products is available on the label under the box and expressed in months. The shelf life of a Hermetica Paris product after opening is usually between 12 and 24 months (*there may be exceptions)
Keep your Hermetica Paris perfumes in the best possible way by following these tips:
- Keep the bottle closed until the first spritz
- Store your perfume in a dark & dry place
- Avoid storing your perfume in the bathroom
- Keep the bottle sealed when not in use
- Avoid excessive shaking of the perfume bottle
- Maintain a constant temperature
In constant improvement of our customer experience, the coloring of some of our fragrances were reworked in order to be more uniform with the rest of the collection. Please note that the change in the color of the juice did not affect the smell, the long lasting and the wake of our fragrances.
In order to respect European standards and legal requirements, some reformulations may occur on some of our fragrances. Please note that no reformulations made on our fragrances have effected the scent, longevity, power and sillage of the perfumes.
At Hermetica Paris we love to break the rules, especially the one that states it is impossible to find your perfume online. Challenge your five senses, prepare for the unexpected and answer the find your fragrant quiz to discover your Hermetica Paris signature scent.
Feel like discovering more than 1 scent? Order the Discovery Set composed of the brand's 7 bestsellers!
All the Hermetica Paris perfumes are made in France and follow the European cosmetic laws and regulations.
The Source1 perfume can be found in every Hermetica fragrance and its concentration varies from 20% to 60% throughout all the collections. It is a fragrance that can be worn on its own, but that can also be layered with any fragrance, especially with others Hermetica Paris perfumes. As an enhancer, Source1 will bring a modern warmth and momentum to the skin thanks to the luminous scent of bergamot essence, the dry amber and woody musk.
At Hermetica Paris, our fragrances are not tested on animals, do not use any animal and animal derived material. Moreover, we do not use any ingredients produced on the basis of genetically modified organisms (GMO). The Hermetica Paris fragrances are suitable for vegans.
Eco-conception stands at the heart of Hermetica Paris. All the new perfume packagings are paper-made, 100% plastic free and use EVA biodegradable foam. Moreover, the Hermetica Paris glass bottles are made in France from recycled glass and sand that is locally sourced to reduce the carbon footprint. The bottles are also refillable and reusable.
At Hermetica Paris , our fragrances use as much as nature allows, natural raw materials. Our perfumes use molecule when it is better for the environment. Using molecules instead of their "real natural" counterparts is often the most ecological choice, especially when the raw material in nature is threatened with extiction. We use the bestof naturalness but we also know how to turn to molecules when it is better for the environment. Therefore, none of our perfumes our considered to be "all-natural products".
At Hermetica Paris, our fragrances are not tested on animals, do not use any animal and animal derived material. Moreover, we do not use any ingredients produced on the basis of genetically modified organisms (GMO). The Hermetica Paris fragrances are suitable for vegans.
The Hermetica Paris glass bottles are made in France and from recycled glass. Moreover, the sand is locally sourced to reduce the carbon footprint. Our bottles are reusable and refillable, our 100ml refills allow you to refill and reuse your bottles over and over again!
The Hermetica Paris ingredients and molecules book allows you to learn more about our fragrances, their composition and the story behind the ingredients. Thanks to our CODEX, let the ingredients speak for themselves and guide you towards the fragrance of your choice. https://hermetica.com/pages/codex.
We invite you to create an account, which will allow you to :
- track your online purchases, consult your order history
- manage your personal information
- manage your subscription to our newsletter to follow our news
- access a set of personalized services
In order to place an online order, three options are available to you:
Option 1: use your already created customer account
Option 2: create an account when ordering
Option 3: place an order as a guest
To create your customer account, go to the "My account" section, located in the top menu of our site. Click on "Create your account", fill in the required information and validate. A confirmation e-mail will be sent to the address you provided when creating your account. You can also add the selected products to your cart, then access your cart and click on "Create your account", fill in the required information and validate. A confirmation e-mail will be sent to the address you provided when you created your account.
For any questions relating to gathering and processing of your personal data by Hermetica Paris, please contact our data protection officer by email at the following address: contact @ hermetica.com
To reset your password, click on "My Account" and then on "Forgot your password? You will then be able to enter your email address to receive a message to reset your password.
We invite you to double check the entered email and password. If you forgot your password, click "My account" then "Forgotten password?". You will then enter your email address to receive an email allowing you to reinitiate your password.
To access your order history, connect to your account on the Hermetica Paris site and consult the "My orders" page.
Please rest assured that Hermetica Paris attaches great importance to the protection of your privacy and the data collected is necessary for the management of orders.
In accordance with strict regulations, in particular GDPR, you have the right to access and rectify your personal data, as well as the right to request its erasure, to oppose its processing for legitimate reasons and to obtain its limitation or portability to the extent that this is applicable. You can find all the information concerning our Privacy policy as well as the methods of exercising your rights in terms of personal data on the following pages:
- Privacy Policy
- Terms and Conditions
For any questions related to the collection and processing of your data by Hermetica Paris, you can contact by email our data protection officer at the following address: contact @ hermetica.com