General terms and conditions

 

These conditions govern the use of the site www.hermetica.com. They are valid for all your future transactions with Hermetica and all your visits to the site www.hermetica.com. They govern the sale of perfumes and other products to individuals on the site www.hermetica.com. This website is intended exclusively for individuals. The conditions of sale mentioned below apply only to the site www.hermetica.com, and are not linked to any other condition applicable in store. Hermetica reserves the right to revise these conditions. The date of the most recent update is indicated at the end of the General Conditions of Sale. Users should keep themselves informed of these changes.

 

DISCLAIMER

 

We do not guarantee that all items available on the online store at www.hermetica.com are in stock at the time of your order. In the event of an error on the inventory balance affecting your order, we will contact you by phone or email. Hermetica cannot guarantee that the content of the site www.hermetica.com never contains any erroneous information or typographical errors. We also cannot guarantee that all information is up to date. Hermetica may at any time modify the content of the site and the articles available in its range of products. Although Hermetica strives to always display the correct texts, images and prices on the site and the online store, errors may be made. If you have been debited for an incorrect amount while ordering from our online store, you will have the option of re-ordering with the correct price or canceling your order. If we are unable to contact you, your order will be automatically canceled. Some of the services offered on the www.hermetica.com site are provided and controlled by external service providers. In cases where Hermetica acts as agent for said services, it cannot be held responsible for any error resulting from the activities of these service providers. Hermetica cannot be held responsible for any damage resulting from the use of the site, or the inability to use the site. Hermetica cannot guarantee secure access to the site without malfunction or connection problem.

Warning: the lists of ingredients used in the composition of Hermetica products are regularly updated. Before using any Hermetica product, please read the ingredient list on its packaging to ensure that the ingredients are suitable for your personal use.

 

NOTICE OF COPYRIGHT

 

The copyrights in the documents (including, without limitation, the trademarks of Hermetica, logos, graphics, texts, photos, illustrations, icons, images, data and software) provided on this website are held in full owned or licensed by Hermetica and its affiliated members. Hermetica may be referred to as "we" in the General Conditions of Sale. You are authorized to use this material for personal, non-commercial use only. You are permitted to download, print, and retain copies of this material for personal, non-commercial use, as long as this Copyright Notice appears on such copies. You are not authorized to charge any third party for the use of this material, and you are not authorized to post, retransmit or distribute this material to third parties without the prior written consent of Hermetica. You are not authorized to modify this material without the prior written consent of Hermetica. Except as expressly provided in this legal notice, no right or license in any material, or any part thereof, may be granted or implied. For all press inquiries, please contact us at press@hermetica.com.

Information service
MEMO PARIS Sarl
24 Cambon Street
FR - 75001 PARIS
FRANCE

+33.1.44.54.91.72
contact@hermetica.com

 

TRADEMARKS

 

Our trademarks include, among others, the Hermetica name and logo. They may be used or deposited in one or more countries, and browsing this website does not give you any right to use them.

 

SECURITY

 

Hermetica uses the Secure Socket Layers (SSL) protocol, the industry benchmark for ensuring the transfer of information for order processing. The www.hermetica.com site uses Thawte SSL certificates to ensure secure communications by encrypting all data flowing to and from the site. When you place an order, you can immediately check the security by clicking on the "Thawte" icon when confirming the payment

 

PAYMENT AND PRICES

 

We accept payment by Visa, Eurocard, MasterCard, Paypal, Apple Pay and Google Pay. The entire amount of the order is debited on the date of purchase (when the purchase is confirmed). All products are inclusive of all taxes and take into account French VAT. Delivery costs are extra and at your expense. Hermetica reserves the right to modify the current prices of the products on the website at any time and without notice.

 

DELIVERIES AND REFUNDS

 

We accept returns for all of our products (except sample boxes) within 28 days of receipt of the package. Returns will only be accepted if the protective packaging is intact and the product in perfect condition. We reserve the right to refuse returns if the products have clearly been opened and / or used. You are responsible for shipping items returned to the Hermetica warehouse. No compensation will be sent for items lost in transit. Shipping costs for returned merchandise are the responsibility of the customer. Refunds for returned items will be made within 14 days of the return of the product, to the credit card used by the buyer for purchase. Please note that neither additional taxes and / or customs charges nor shipping costs will be refunded. For countries that are part of the EU, VAT will be included in the refund. Please note that we do not accept returns at physical Hermetica points of sale for products purchased on the Hermetica site.

 

BREACH OF RULES

 

Hermetica reserves the right to use all remedies available under the law or the principles of fairness for any violation of these terms, including the right to block access to our site. Individuals who violate the restriction on access to password-protected areas of the site face prosecution.

 

CASE OF FORCE MAJEURE

 

In the event of force majeure, Hermetica's obligations are postponed. In such event, you or Hermetica may terminate, in whole or in part, the contract between you and Hermetica. Cases of force majeure are wars, civil wars, revolutions, riots, government measures, strikes, lock-outs, blockages, cuts in electricity, telephone or internet, natural disasters and other similar events. Under these circumstances, Hermetica will do everything in its power to resolve the issue as quickly and efficiently as possible, in order to satisfy its customers.

 

APPLICABLE RIGHT

 

These conditions of use are interpreted according to French law. You accept that any dispute arising from these General Conditions of Sale falls under the exclusive jurisdiction of the French courts. The laws of your country may be different from the laws of France, and you may be subject to additional legal obligations in connection with the use of this website. You are responsible for complying with all applicable local and international laws and regulations relating to your use of our website.