PERSONAL INFORMATION COLLECTED AND PROCESS FOR COLLECTING SUCH INFORMATION
We collect personal information when you register or subscribe to any of our services, when you place an order, purchase a gift card, use our online services, contact us in any way. whether (via social networks, for example), click on an advertisement on our website or on a third-party site, request information or help, when you give us a testimonial or any other comment, when you comment a blog or article accessible through our services, attend an event that we organize or sponsor, participate in contests or take advantage of exclusive promotional offers and when you subscribe to receive our special offers or other news.
The information we collect and store about you may include your name, email, landline and mobile phone numbers, address, shipping and billing addresses, your payment card data, IP address, search criteria, purchase history. , purchasing preferences, the type of browser you use (program you use to visit Internet sites, such as Internet Explorer, Firefox or Safari), the times you access the site and the duration of access, your Referral URL (the site you access ours from), other information about your location, date of birth, password, answers to security questions and any other information you may provide to us.
Hermetica has sufficient technical and organizational means to protect your personal information from any unauthorized or illegal use, as well as from their loss, destruction or accidental damage while your data is in our possession.
USE OF THIS INFORMATION
Your information is used for:
- Respond to your questions and inquiries
- Receive and process the orders you place with us
- Personalize the service we offer you
- Fulfill our obligations related to any agreement you have made with us
- Verify your identity
- Anticipate and resolve problems related to the goods or services we offer you
- Perform market research and collect sales data
- Send you newsletters, surveys or other information about our products and services by mail, email or SMS
- Post on this site, at our discretion, any comments you submit to us.
DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES
All personal information stored on www.hermetica.com will be treated with the utmost care. The information we keep will not be sold or used for any purpose other than to provide you with the best possible service. Your personal data may be disclosed to third parties only if this is necessary for the purposes set out above. These third parties are companies or organizations to which we entrust the responsibility to provide services on our behalf or which require it in accordance with local law. We ensure that these third parties, whether or not they are located in the European Union, treat your personal data with the greatest care and in accordance with the provisions of the GDPR. Third parties can be
- commercial information agencies
- messaging services
- payment service providers
- IT service providers
- communication agencies and direct marketing consultants
- market research and market analysis service providers
- legal advisers and other professional advisers
- regulatory bodies, governments and law enforcement authorities
PERIOD OF CONSERVATION OF YOUR PERSONAL DATA
Hermetica keeps your personal data for a limited period according to a principle of proportionality. All data processed for the purpose of managing relations between a client and Hermetica (name, first name, address, email address, etc.) is held by Hermetica for the duration of the contract and for thirty-six (36) months. following. At the end of this period, if no activity on your account has been detected, all of your personal information will be deleted from Hermetica's servers.
PROVISION CONCERNING THE CHOICE OF SUBSCRIPTION TO COMMERCIAL OFFERS
L'inscription, l'abonnement ou l'utilisation de nos services, avec votre consentement exprès, permettent à Hermetica d'utiliser vos données à caractère personnel à des fins commerciales liées à la présente politique. L'ensemble des informations à caractère personnel communiquées à Hermetica ne sera conservé sous un format identifiable que pendant la durée nécessaire.
À tout moment, vous avez le droit de connaître la nature des informations que nous conservons à votre sujet dans noRegistering, subscribing or using our services, with your express consent, allows Hermetica to use your personal data for commercial purposes related to this policy. All personal information communicated to Hermetica will only be kept in an identifiable format for as long as necessary.
At all times, you have the right to know the nature of the information that we keep about you in our systems. You have the right to consult and update your personal data. If for any reason you believe that we may have incorrect information about you, please visit our website and then, after logging in using the "Login" menu on the page of home, consult your data and modify them if necessary in the "My account" section. Only you (or, upon request from you, our Customer Service team) can access your personal data from our online services using your username and password.
Your information can be modified online in the sections "Personal information", "Delivery address" and "Email settings". You can change or delete your registered credit / debit card data each time you make a purchase. You also have the option to delete your registered credit / debit card data when adding or changing a shipping / billing address. If you change your billing or shipping address while your order is still being processed, that order will again be subject to security checks. If you prefer, you can contact us by email at firstname.lastname@example.org so that we can modify your personal data.
When registering on Hermetica.com, you have the possibility to withdraw your consent, at any time, concerning the commercial messages that you receive. To do this, select the unsubscribe option included in these messages. You have the option of preventing your personal information from being used for marketing or targeting purposes by Hermetica. If you wish to unsubscribe from Hermetica newsletters or remove all of your information from our database, please send an email to email@example.com indicating your email address and a brief description of your request.
MANAGING YOUR INFORMATION
You have the right, as an interested party, to access any personal information that we have about you and to make corrections if necessary. You also have the right to withdraw any consent you have previously given us, as well as, in certain circumstances, to ask us to erase the information we hold. You also have the option of objecting to our use of your personal information (in cases where we process and use your personal information in accordance with our business interests). Under data protection law, you have a number of rights in relation to your personal information. In general, as part of the exercise of your rights, we will ask you for information to confirm your identity and, where applicable, to help us find your personal information. We will respond within one month of any request received from you (including any request for identity documents). You have the right :
- to request a copy of the information we have about you
- correct and update your information
- withdraw your consent (in cases where we depend on it
- to object to our use of your information (in cases where we use your personal information according to our legitimate interests), provided that we have no legal reason to continue to use and process said information. In cases where we use your personal information in accordance with our legitimate interests in direct marketing, we will always respect your right to object
- erase your information (or restrict its use), provided that we have no legal reason to continue to use and process said information
- to receive your information in the form of a structured file, in cases where we depend on your consent to process and use your personal information or when we need your consent to process said information in connection with your purchase
You have the possibility to exercise the rights mentioned above and / or to manage your information by contacting us at the following addresses:
Lake Street 12
Phone: +41 22 310 73 70 ext. 22 (offices open Monday to Saturday 9 a.m. to 5 p.m. CET)