Terms of service
We do not guarantee that all the items available at the hermetica.com online shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you by phone or by e-mail. Hermetica cannot warrant that the content of hermetica.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Hermetica may at any time change the content of the site and the items available in the product range. Though Hermetica strive to always display the correct texts, images and pricing in the site and web shop, errors may occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled. Part of the services mediated through www.hermetica.com are performed and concerned for by outside organizations. In situations where Hermetica act as agent for such services, we cannot be held responsible for any errors resulting from their activities. Hermetica cannot be held responsible for any damage caused from using the site or not being able to use the site. Hermetica cannot guarantee a problem-free, uninterrupted and secure access to the web site.
Copyright Permission Notice
Copyright in the documents (including, without limitation, the trade marks of Hermetica, logos, graphics, text, photos, designs, logos, icons, images, data and software) provided in this web site are owned by or licensed to Hermetica and it’s affiliates. Hermetica may in the Terms and Conditions be referred to as ‘us’ or 'we'. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from Hermetica. You may not modify the material in any way, without the prior written permission from Hermetica. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please contact us at press@Hermetica.com.
MEMO PARIS Sarl
24 rue Cambon
FR - 75001 PARIS
Our trade marks include (amongst others) the Hermetica name and logo. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trademarks.
Hermetica use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. www.hermetica.com uses the Thawte SSL Certificates to offer secure communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout.
Payment and Prices
We accept payments by Visa, Eurocard, MasterCard, Paypal, Apple Pay and Google Pay. The full amount will be charged on the date of the purchase (i.e. when you confirm your purchase). All prices are including French VAT when's applicable. Any shipping fees will be added while proceeding with your order confirmation based on the delivery address. Hermetica reserves the right to modify the prices of products at any time prior notice.
Delivery and Returns
We accept returns for all our products (except sampling kits) up to 28 days after reception of the parcel. Returns will only be accepted if the protective sealing is fully intact and the product in perfect condition. We reserve the right to deny returns if the products shows signs of opening and/or use. You are responsible for the shipping of returned items back to Hermetica warehouse. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer's expense. Refunds for returned merchandise will be made within 14 days upon the return of the product to the original purchaser’s credit card. Note that additional duties and/or custom taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. Please note that we don't accept returns at physical Hermetica point of sales for products that have been purchased on Hermetica Site.
Violation of rules
Hermetica reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.
In case of Force Majeure, Hermetica’s obligations are procrastinated. The contract between you and Hermetica can in such cases be partially or fully terminated by yourself or by Hermetica. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Hermetica will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.